Return And Exchange Policy
Online Purchases Return Policy
At Moana Crystals our commitment is backed by a 14-day money-back guarantee for products purchased from our site.
To initiate a return reach out to us through our Contact page, and a customer representative will assist you to send us back the product for a complete refund.
while we offer free shipping for purchases in case of a refund, we return the cost of product and deduct shipping costs.
Returns may take up to 7 business days for processing once we have received the item.
return shipping costs are on client's expense.
In-Store Purchases Return Policy
Some of our stores are operated by private vendors and therefore we will not be able to accommodate an in-person purchase for an online purchase.
As well as products that have been purchased through a vendor are not refundable through our official website.
Please refer to the original purchase receipt for contact details & exact store policies.